Return and Refund Policy

Return and Refund Policy

Return and Refund Policy for orix
Last updated: May 15, 2026

Thank you for shopping with orix. Customer satisfaction is important to us. Please review our Return and Refund Policy carefully before making a purchase.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, items must:

  • Be unused and in original condition

  • Include original packaging and tags

  • Not show signs of wear, damage, or misuse

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Used or damaged items caused by the customer

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

We will review your request and provide a replacement or refund if applicable.

Order Cancellations

Orders may only be canceled within 12 hours after purchase.

Orders that have already been processed or shipped cannot be canceled.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as orix is not responsible for lost return packages.

Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again

  • Contact your credit card provider

  • Contact your bank, as processing times may vary

If you still need assistance, please contact us at nimcoaston@gmail.com.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

orix
Arc Global Business LLC
412 W 7th St, STE 1052
Clovis, New Mexico 88101
United States

Email: nimcoaston@gmail.com